Imagine losing a critical computer/system resource at the most inopportune time; the beginning of a huge turnover weekend, the middle of tax week, 3 days before the Brochure deadline... Now, imagine you could have prevented this very disruptive and expensive down-time…
This service was specifically designed to greatly reduce the occurrence of unexpected systems failures (that always seem to happen at the worst possible time!) Our highly skilled Network Professionals will perform and log detailed weekly health evaluations on your systems, review daily systems status reports, and receive immediate alerts emailed directly from your systems when problems do arise – allowing us to resolve the problems before they can impact your business, your operations, and your revenue.
Then The TomK Consulting Group’s Proactive Systems Management Service is a solution that you need to investigate.
All results are logged for long term tracking and trends analysis.
Additionally, we perform weekly maintenance tasks, such as:
If an issue arises that can be easily corrected, we do so immediately, included as part of the service. If it is a hardware issue for equipment under warrantee, we contact the manufacturer directly to arrange for an on-site repair, and we manage the ticket through completion. If an issue requires more extensive attention, we call you with an appraisal of the issue and recommended solutions.
A further benefit is the extended experiences of our Network Professionals… We work with a multitude of companies having similar systems and infrastructures, so an issue discovered at one company can be researched and then resolved for multiple companies before the issue becomes critical to them.
“Sand ‘N Sea has subscribed to the Proactive Systems Management service for four years and during that time, we’ve had no down time, none at all! All potential problems were foreseen and averted.”
Marketing and Special Projects Manager
Sand ‘N Sea Properties
“The peace of mind that comes with the Proactive Systems Management service is priceless. (Don’t get greedy!). I find out about my IT problems after they’ve been prevented or resolved. I sleep better knowing Tom K is watching my back. (and I don’t drink as much!)”
Randall K. Leeseberg
Topsail Realty, Inc.
The in-depth weekly analysis of your primary server typically requires 30 minutes. Weekly analysis of additional servers, like Terminal Servers, dedicated Mail servers, or dedicated SQL servers typically take an additional 15 minutes each. The daily report review and analysis typically takes 15 minutes per week.
So, if you are a typical mid-sized company with one Small Business Server, full subscription to our Proactive Systems Management Service including all the benefits provided by our Network Professionals entails less than one billable hour per week!
There is a one-time setup fee to cover the cost of configuring access to your systems and configuring your systems to generate the daily status reports and setting up the alert thresholds. This typically takes about an hour, but is dependent on the complexity of your environment and the number of servers.
The TomK Consulting Group’s Proactive Systems Management Service Is The Service You Need!